Top 10 CRM stories 2006

10. Security isn't just for databases anymore
9. CRM finds a friend in Google
8. VoIP connects in the call center
7. Mobile CRM gets a move on
6. On-demand outgrows CRM
5. SAP gets SaaSy
4. The return of big CRM
3…but only after the post mortem
2. Microsoft follows through
1. SAP vs. Oracle

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